Privacy Policy

1. Introduction

This Privacy Policy explains how demexc ('we,' 'our,' 'us') collects, uses, stores, and protects your information while using our services. By accessing our platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal data: name, email, phone number, address, date of birth
• Financial information: wallet addresses, transaction logs, deposit/withdrawal activity
• Technical information: IP address, device details, browser type, cookies
• Communications: support messages, email records, chat logs
• KYC/AML verification: government ID, proof of address, facial verification

3. How We Collect Information

Information is collected when you register, submit verification details, perform transactions, interact with customer support, or use our platform's features and tracking technologies (including cookies and analytics).

4. How We Use Your Information

We use your information for the following purposes:

• To manage accounts and deliver our services
• To comply with KYC/AML regulatory obligations
• To maintain platform safety and prevent fraud
• To process transactions and maintain records
• To communicate updates, alerts, and notifications
• To enhance platform performance and user experience
• To conduct customer research and analytics

5. Information Sharing

We do not sell your personal data. We may share information with trusted third parties including compliance partners, payment processors, and law enforcement when required by law.

6. Data Security

We implement 256-bit AES encryption, secure servers, and multi-factor authentication to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.